Shipping policy
Last Updated: 3/1/2026
At Stermo, we are committed to providing a clear, reliable, and transparent shipping experience for our customers. We ship to the United States and the United Kingdom. All orders placed through www.stermo.com qualify for free shipping.
Delivery Times
Below are the estimated delivery timelines for all orders to the United States and the United Kingdom.
Order Cutoff Time
5:00 PM Eastern Time (ET). Orders placed after this time will be processed on the next business day, which may add an additional day to the delivery timeline.
Order Handling Time
1 to 3 business days (Monday to Friday). Once your order has been processed, it will be dispatched through one of our trusted shipping partners.
Transit Time
5 to 12 business days (Monday to Friday).
Estimated Delivery Time
6 to 15 business days for both the United States and the United Kingdom. Please note that orders to the United Kingdom can occasionally take slightly longer due to customs processing.
Carrier Services
We work with dependable shipping providers to deliver orders across the United States and the United Kingdom. These may include USPS, UPS, FedEx, or other regional carriers depending on your location, and trusted international carrier partners (final UK delivery typically handled by Royal Mail or Evri).
Shipping Costs
Free Shipping
All orders placed on www.stermo.com include free shipping with no minimum purchase required. Free shipping applies to orders shipped to the United Kingdom as well.
International Orders — Taxes & Duties
Prices shown to customers in the United Kingdom include all applicable taxes and import duties, which are collected at checkout. There are no additional charges to pay on delivery — the total you see at checkout is the total you pay.
Delivery Issues
If you experience delays, lost packages, or any delivery-related concerns, please contact our support team at Email: Support@Stermo.com . We will coordinate with the carrier to help resolve the issue and ensure your order arrives as expected.
Tracking Your Order
Once your order has been shipped, you will receive an email notification with your tracking number. You can track your shipment at any time through the Track My Order page on www.stermo.com.
Questions
If you have any questions regarding shipping or delivery, please visit our Frequently Asked Questions page or contact us at Email: Support@Stermo.com
Customer support hours: 9:00 am – 5:00 pm EST (Monday – Sunday)
Email: Support@Stermo.com
Phone: 813-324-4280
Company name: Stermo
Address: 12667 Flatwood Creek Dr, Gibsonton, FL 33534
We aim to reply to emails within 12 hours.