Shipping policy

 

Last Updated: 3/1/2026

At Stermo, we are committed to providing a clear, reliable, and transparent shipping experience for customers within the United States. All orders placed through www.stermo.com qualify for free shipping. At this time, we only ship within the United States and do not offer international delivery.

Delivery Times

Below are the estimated delivery timelines for all orders.

Order Cutoff Time

5:00 PM Eastern Time (ET). Orders placed after this time will be processed on the next business day, which may add an additional day to the delivery timeline.

Order Handling Time

1 to 3 business days (Monday to Friday). Once your order has been processed, it will be dispatched through one of our trusted shipping partners.

Transit Time

5 to 12 business days (Monday to Friday).

Estimated Delivery Time

6 to 15 business days.

Carrier Services

We work with dependable shipping providers to deliver orders across the United States. These may include USPS, UPS, FedEx, or other regional carriers depending on your location.

Shipping Costs

Free Shipping

All orders placed on www.stermo.com include free shipping with no minimum purchase required.

Delivery Issues

If you experience delays, lost packages, or any delivery-related concerns, please contact our support team at Email: Support@Stermo.com . We will coordinate with the carrier to help resolve the issue and ensure your order arrives as expected.

Tracking Your Order

Once your order has been shipped, you will receive an email notification with your tracking number. You can track your shipment at any time through the Track My Order page on www.stermo.com.

Questions

If you have any questions regarding shipping or delivery, please visit our Frequently Asked Questions page or contact us at Email: Support@Stermo.com

Customer support: 9:00 am to 5:00 pm EST (Monday -Sunday)

Email: Support@Stermo.com

Phone:  813-324-4280

Company name: Stermo

Address:  12667 Flatwood Creek Dr, Gibsonton, FL 33534

We will answer the phone, and reply to emails within 12 hours during working/ business days.